Malaysia Wedding Gown & Groom Wear Online Shop

FAQs


Pre-Sale Questions


First OneSimpleGown.com is an online store, our expense in operating is much lower than a local retail store. There is no need to rent the store and have sales staff or an alterations department. Therefore, we able to offer product at attractive price.

OneSimpleGown.com do guarantees the condition. We do check every gown before send out to customer to ensure high quality product is deliver to customer. Best price, and customer satisfaction is our goal


OneSimpleGown.com goes right to the source to purchase our beautiful gowns at China and Malaysia. The gowns we sell are of the same high quality as the bridal boutique and by other online retailers. Although we do not sell “designer” or “branded” labeled gowns, you still get a beautiful bridal gown,with the competative price.

You can choose a standard size or give us your measurements. Please view our Size Chart, normally it located end of the product pages. If there is some size of floating, all our dresses are made with a margin for modification or alteration. The modification or alteration can be done by your local tailor. If you do concern on the size, you may always look for our customer service to ask for advice, also some of our dresses can be customize size by just additional RM50 charge.


We normally suggest our customer to purchase adjustable back straps as it allows at least 5 cm as size tolerance in case of any inaccurate measurement or small size deviation regarding different styles. It is more flexible compare to zipper.
Above is for your reference and if you have any problem, please do contact our customer service.

Normally we will suggest alternation at below.
Side seams and Back Seams- The side seams and back seams can be taken in or let out to fit a bride. Wedding gowns are usually made to allow the side seams to be let out up to 3-5 CM. Additionally the back seam often can be let out slightly to size up further.
Shoulders – It is also common for shoulder seams to be taken in to bring up a gown.
Hemline – Some gowns can only be shortened from the waist or by taking up the hemline.

Every product that we sell in OneSimpleGown.com is brand new guarantee.

All our product ship out from our China warehouse,

1. Malaysia, Singapore Normal delivery – estimate 10 – 14 working days

However due to reasons beyond our control, we are sometimes unable to guarantee that all orders will be delivered within the stipulated time frame. This could be due to delay delivery by third parties and delivery location located at remote area.

So we suggest you to buy your dress one two month earlier before your wedding date.

ABX : http://www.abxexpress.com.my/trackref.html

SkyNet : http://www.skynet.com.my

Oversea customer delivery


We ship worldwide; For internation shipping we charge RM150 by using DHL/Fedex/Aramex. Unless for certain remote location that dint cover by DHL/Fedex will use EMS instead. Malaysia and Singapore postage will be Rm30 per order. above rm300, free delivery to Malaysia.

Oversea customer delivery

Customs
For international shipment, the recipient is responsible for all the customs charges by his/her country. Since the customs policy differs from country to country, to be comply with the law and regulations of your country, we recommend you to contact your local customs office for more information before you make any order.


For international shipping, our standard charge is RM150. If the delivery location is in remote location, extra charge might be apply, we will contact you if this happen.

We currently accept Bank Transfer to Malaysia Local Bank ,payment via Paypal,credit card payment.


On-Sale Questions


If you want to track the status of your order, please log in first and click View Order at the left menu of your member account.

Status On-hold : Means pending for payment

Status Processing : Means payment is clear, order been processing. Once we ship out the parcel, we will email the tracking number to customer for them to tracking.

Status Completed : Means parcel had been successfully delivered. We will email customer to double confirm the parcel had been receive and also ask for feedback.



Post-Sale Questions


We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and never on purpose send out damaged or faulty goods.

Customers need to contact Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or size error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will not accept your returned item. You may look for local tailor for alternation.

Since that dresses is not faulty and we will not accept your returned item.

About 90% of our dresses is actual shooting with the gown we display, we trying to upload as much photo to show the gown details, somehow that is still a variance due to craftsmanship or material that cannot be avoided. If customer concern on this, please look for our customer service to enquiry before place the order.

Coupon Code


On the webpage header, there is a Shopping Bag, click on the “View Shopping Bag”

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After click on it, that is a label “Have a coupon”, then you may enter your coupon code and press Apply button, system will update your cart total after apply the coupon discount value.

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