Returning Items For Replacement or Refund
Upon the arrival of your package, it is suggested that you check and make sure the dress has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, removing the tags, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
You are qualified to get a full refund if your items are defective or damaged. If you believe your items were damaged during delivery, you must first obtain “Proof of Damage” documentation from your delivery carrier, which needs to be included in your returned package.
Once we have confirmed your mis-shipped items (item shipped was not item ordered), we will be responsible for item exchange and postage will be on us. You may also return the product and get a full refund including postage.
If the color of the item received is not what was ordered, you are qualified to get a full refund.
Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
If the size of the item received is not what was ordered, you are qualified to get a full refund or exchange. For example: you order a S size dress and we send you M size. Then you can ask for refund or exchange.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately 1-3cm in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.
If your dress size differs from the specifications of your order by more than 4cm, you are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you up to 30% of the product purchase price (excluding shipping cost). Should you choose this option, please remember to request a receipt from your tailor. Copy of the receipt must be provided to request reimbursement.
Item is the size you ordered but does not fit
Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.
If you worry on size fitting, we suggest to purchase designs with back straps which is more flexible compare zipper design Or we do provide custom made size on these designs, you may order custom made size for the perfect fitting. It just additional RM50 cost.
Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
Please note that returns will not be accepted without prior approval from Customer Service.
Once Customer Service has approved your request, we will provide you with return address. Please send the item(s) through your local post office within 3-5 business days once you have received the form.
Once we had received, your return will be processed in within 24 hours. Once your return is confirmed and inspected, then only the new dress will be sent out. The whole process of return about 2-3 weeks.
Please note that items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.
Orders that are not paid within 7 days will be canceled automatically by our system.
Once your order has been process, it can no longer be cancelled. Therefore, if you insists to cancel your order after payment, please check with our customer service whether the order had been process.