**Refund & Return Policy**

We want you to love your One Simple Gown. If for any reason you are not completely satisfied with your purchase, we are here to help.

**Return Eligibility**

You may return most items within 14 days of the delivery date for a refund or store credit. To be eligible for a return, your item must meet the following conditions:

- The item must be unworn, unwashed, and undamaged
- All original tags and labels must remain attached
- The item must be returned in its original packaging
- Intimate items, including bodysuits and lingerie, are final sale and cannot be returned due to hygiene reasons
- Custom-made or altered pieces are not eligible for return

**Sale Items**

Items purchased on sale or with a promotional discount are final sale and may not be returned or exchanged unless they arrive defective or damaged.

**How to Initiate a Return**

To start a return, please contact us at onesimplegown@gmail.com within 14 days of receiving your order. Include your order number and the reason for your return. We will provide you with a return authorization and shipping instructions.

Returns sent without prior authorization will not be accepted.

**Return Shipping**

Customers are responsible for the cost of return shipping unless the item arrived defective, damaged, or incorrect. We recommend using a trackable shipping method and purchasing insurance, as we cannot guarantee receipt of returned items without tracking.

Return shipping fees are non-refundable.

**Refunds**

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 to 7 business days and credited to your original payment method.

Please note that your bank or credit card issuer may take additional time to reflect the credit on your statement. Original shipping charges are non-refundable.

**Store Credit**

If you prefer, you may choose store credit instead of a refund. Store credit never expires and can be applied to any future purchase on our website. Store credit is issued via a unique code sent to your email.

**Exchanges**

We do not offer direct exchanges. If you need a different size or style, please return your original item for a refund or store credit and place a new order separately. This ensures you receive your replacement as quickly as possible.

**Damaged or Incorrect Items**

We take great care in packing and inspecting every order. However, if you receive a damaged, defective, or incorrect item, please contact us immediately at onesimplegown@gmail.com within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging.

We will arrange a replacement or full refund at no cost to you, including any return shipping fees.

**International Returns**

For international orders, return shipping costs and customs fees are the responsibility of the customer. We recommend using a shipping service that provides tracking and insurance. Please ensure that any customs documentation clearly marks the package as a "return" to avoid additional duties.

Refunds for international returns will be processed in US dollars at the original exchange rate used at checkout. We are not responsible for any fluctuations in currency conversion or bank fees.

**Final Decision**

We reserve the right to refuse a return if the item does not meet our eligibility criteria. In such cases, we may offer to ship the item back to you at your expense, or we may withhold a portion of the refund to cover restoration costs.

**Questions**

If you have any questions about our refund and return policy, please do not hesitate to contact us at onesimplegown@gmail.com. We are always happy to help.