We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be returned in the same condition in which you received it. Items must be unworn or unused, with original tags attached, and returned in the original packaging. You will also need to provide a receipt or other proof of purchase.
To begin a return request, please contact us at ClotildeMonday377440@outlook.com. Please note that approved returns will need to be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is approved, we will provide you with a return shipping label along with instructions explaining how and where to send your package. Please do not send items back to us before submitting a return request, as unauthorized returns will not be accepted.
If you have any questions regarding a return, you can contact us at ClotildeMonday377440@outlook.com.
Damages and Issues
Please inspect your order as soon as you receive it. If an item is defective, damaged, or if you receive an incorrect item, please contact us promptly so that we can review the issue and work to resolve it appropriately.
Exceptions / Non-returnable Items
Certain types of products are not eligible for return, including perishable goods such as food, flowers, or plants; custom or personalized products; and personal care goods such as beauty products.
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns regarding whether a specific item is eligible for return.
Unfortunately, we are unable to accept returns for sale items or gift cards.
Exchanges
The quickest way to receive a different item is generally to return the item you currently have. Once your return has been accepted, you may place a separate order for the new item you would like.
European Union 14-Day Cooling-Off Period
Notwithstanding the above policy, if your merchandise is shipped to the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without providing justification.
To qualify, the item must be returned in the same condition in which you received it, unworn or unused, with tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your returned item and will let you know whether your refund has been approved.
If approved, your refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at ClotildeMonday377440@outlook.com.
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