Shipping Policy

WHEN WILL MY ORDER BE PROCESSED?

At onesimplegown, we work hard to prepare and ship orders as efficiently as possible. Before placing your order, please make sure you have selected the correct size, color, and product, as changes or cancellations may not be possible once an order has entered our processing system.

Orders are generally processed within 2–5 business days after payment has been confirmed. Once processing is completed, orders are typically shipped on the next business day.

Estimated delivery time is usually 7–15 business days, depending on the shipping destination.

All orders are processed and dispatched from our warehouse in the United States. Processing times may be slightly extended during holidays, peak seasons, or promotional events.

SHIPPING CONFIRMATION

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link, allowing you to monitor your package during delivery.

Shipping charges are calculated based on the total package weight and the shipping destination.

International customers are responsible for any customs duties, import taxes, or additional charges required by their local authorities.

ORDER TRACKING

Customers are responsible for monitoring the status of their shipment and providing any documents requested by customs authorities or the shipping carrier.

If a package is returned to the sender or cannot be delivered because the recipient fails to respond to the courier, provide required documentation, or make the necessary delivery arrangements, onesimplegown cannot provide complimentary replacements or refunds. In such cases, placing a new order may be required.

DELIVERY

Customs authorities in your destination country may require additional documentation or inspection before releasing your shipment. This may result in delivery delays beyond the estimated shipping timeframe.

Packages may be delivered by your local postal service or a designated courier partner. If no one is available to receive the package, the carrier may leave a delivery notice with instructions for collection or redelivery.

TAXES & DUTIES

Import duties, customs charges, VAT, and other related fees may apply once your package arrives in the destination country.

These charges are determined by your local customs authority and are the sole responsibility of the recipient.

onesimplegown does not collect or pay these charges on behalf of customers.

For additional information regarding import duties or customs charges, please contact your local customs office.

CUSTOMS & REGULATIONS

Customers are responsible for ensuring that products ordered from onesimplegown comply with the import laws and postal regulations of their destination country.

We cannot be held responsible for packages that are refused, delayed, or confiscated by customs due to local restrictions or prohibited items.

FOREIGN TRANSACTION FEES

If your payment card uses a currency other than U.S. Dollars (USD), your financial institution may apply its own exchange rate and foreign transaction fees.

These charges are determined solely by your bank or card issuer. onesimplegown is not responsible for currency conversion differences or any additional banking fees.

Although product prices may be displayed in your local currency, all orders are processed and charged in USD through our secure payment provider during checkout.